The client, a UK facilities management company delivers services through five market facing divisions.
Our client recognised that the variety of technology used in its five divisions was incurring unnecessary operating costs, and contributing to lost cross-trading opportunities. The board initiated a programme to review the issues and make recommendations to consolidate the technology used.
Enton was engaged to work with the Business Improvement Director to formulate a strategy that met the board’s objectives. Liaising with senior teams in each division, the work involved:
- A review of the market, operating and strategic needs of each division.
- A feasibility study to identify the appropriate technology and architecture to meet the needs.
- Constructing a programme to execute the strategy, taking account of operating constraints and risks.
- Planning the transition to the new technology, affecting some 2,000 employees.
- Working with the companies senior finance team to prepare the business case.
The board approved the business case submission. A £3m programme was launched to consolidate the technology base and enhance operations. The return on investment would come from technology savings and process improvements, with further upside contributions resulting from enhanced customer service and cross trading opportunities.