Automated scheduling systems have the potential to provide significant improvements in customer service and to deliver substantial cost and efficiency savings. Case studies have shown 30% increase in utilisation, 20% reduction in travel, 80% reduction in schedulers, and 20% improvement in SLAs. These are impressive figures but achieving these can prove to be difficult. This paper examines some of the challenges which need to be addressed to realise the benefits.
1 November 2012 by Tim Harris
Tim brings over 20 years experience in managing change for organisations such as Carillion, Norwich Union, Glaxo, Cable & Wireless and Autoglass. He has experience of the Facilities Management, Financial Services, Telecoms, Transport and the public sectors, working as a change practitioner and as a board advisor.